Call Us! on – 01926 511151 We are here to help with all your Hydroponic Needs

All categories 1000 Watt Grow Lights 125-315 Watt Grow Lights 400 Watt Grow Lights 600 Watt Grow Lights 750 Watt Grow Lights Advanced Nutrients Air Freshners Air Pumps Aptus Nutrients Atami Nutrients Autopot Systems Biobizz Nutrients Bioponic Nutrients Biosys Nutrients Bloomroom Grow Tents Buckets Tanks and Trays Buddhas Tree Nutrients Canadian Xpress Nutrients Canna Nutrients Carbon Air Filters Clay Pebbles and Grow Stones CO2 Enrichment Coco Coir Media Cyco Nutrients Digital Ballasts Ducting and Fittings Dutch Pro Nutrients Dynomyco Nutrients Ecothrive Nutrients Extraction Fans and Kits Fabric Pots Fan Speed Controllers Filtration and Reverse Osmosis Floor Sheeting Gavita Grow Lights GHE Nutrients Gorilla Box Grow Tents Grow Tents Growth Technology Nutrients Guanokalong Nutrients Hangers and Accessories Hanging and Accessories Heating Horticulture Books House and Garden Nutrients Humidity Control Hydrotops Nutrients Lumatek Lighting and Lamps Maxibright Lighting Mills Nutrients Mr Danks Nutrients New Millenium Nutrients NFT Spreader Matting NFT Systems Nutrients and Cloning Organic and Hydroponic Soils Osram Bulbs and Lamps Oxypot DWC Pest and Disease Control PH and EC Control Philips Grow Lights Pipes Tubes and Fittings Plagron-Nutrients Plant Magic Nutrients Plant Success Nutrients Pots and Saucers Propagation Lights Propagation Media Propagators and Kits Reflective Sheeting Relays Contactors and Timers Remo Nutrients Rock Resinator Nutrients Room Fans and Diffusers Secret Jardin Grow Tents Shogun Nutrients Streetlight LED Grow Lights Sunmaster Grow Lamps Superthrive Nutrients Timers and Controllers Tools and Accessories Venture Metal Halide Lamps Water Heating Water Pumps and Chillers Wiring and Accessories Xtreme Gardening Nutrients Uncategorised Lighting Adjust a Wing Lamps LED Lights Daylight Grow Lights Reflectors CFL Lights Tents Ventilation Systems Media Plant Care Propagation Nutrients

Refund and Returns Policy

Delivery Information

What delivery service do you use?

The Horticulture Company is proud to use a network of trusted and reliable ‘Next Day’ couriers for all deliveries.

When will my item be dispatched?

For mainland UK customers, all order placed before 2pm are prepared and ready to ship on the same day.

Usually, you will receive your item the following day.

For non-mainland UK or overseas orders, delivery often takes between 1 to 3 days.

Does my order qualify for free delivery?

Spend more than £200 and your order will usually qualify for FREE delivery.

Certain products are excluded from our free delivery offer, usually because of their size or weight.

Full details will be available when you checkout.

How can I track my order?

All orders can be tracked online via our preferred delivery partner.

On completing an order, you will receive an email link notifying you of the delivery details.

What if an item is out of stock?

If the product you want is not available, we will order it and notify you of an expected delivery date via email or a call.

If we cannot source the original item, which does happen occasionally with some overseas suppliers, we can provide an equivalent substitute.

This only happens for certain products – like pots, saucers and fans – so that we can fulfil your order.

A replacement will only ever be issued if it is of the same specification or of a higher quality.

Can I return an item if I am not happy with it?

We are happy to accept returns and refunds for any product if you are not happy with it. Please ensure the product packaging remains intact.

What if my item is damaged?

If a product is damaged or does not work, we will replace it. No questions asked.

We offer this ‘no quibble’ returns policy because, on occasion, items can become damaged during transit.

What packaging do you use?

All our products and orders are delivered in discreet packaging to provide you with a secure and professional service.

What if my delivery address is wrong?

Should you need to change the delivery address urgently, please call 01926 511151 to discuss this immediately.

You can also update the delivery address through the ‘My Account’ section of our online shop.

What payment methods do you accept?

The Horticulture Company is delighted to accept most major credit and debit cards via PayPal. We also accept cash in store.

Where can I get some advice?

Our friendly and experienced staff are always on hand to give you the best possible advice. Please call 01926 511151 for an informal discussion.

Do you offer discounts or Voucher Codes?

From time to time, The Horticulture Company does offer its existing customers promotional discounts.To qualify for these, simply sign to receive our Newsletter!

We do NOT offer oucher codes via any other website or marketing material. If you see them on a third-party website, be advised that they won’t work at the checkout.

If you have any questions, please call 01926 511151 for more information.

Do you offer a ‘Click & Collect’ service?

We no longer provide a ‘Click and Collect’ service, as this was implemented to accomodate the Pandemic and is no longer viable.

The Horticulture Company